Big R Online Reviews

Big R Online has an overall rating of 4.0 based on 22 reviews. Customer feedback on Big R Online is mixed: Big R Online reviewers highlight positive aspects like wide product selection, competitive pricing, fast shipping and excellent customer service, which strongly appeal to budget-conscious shoppers and online bargain hunters. However, Big R Online is often criticized for its website navigation issues, occasional stock shortages, and delayed order processing.

4.0/5.0

22 reviews

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All Big R Online Reviews (22)
Robert_roman95
May 18, 2026
"Support fixed it fast"
I had an issue with my order and, to be fair, customer service got back to me quicker than I expected. I do think whoever handled the original order could’ve paid a bit more attention, because that’s what caused the hassle in the first place. Still, they sorted it out without too much back and forth, so I’m not mad about it. Not perfect, but I left feeling okay about the whole thing...
marina1978
May 07, 2026
"Nice Selection and Easy to Find What I Needed"
I had a good experience overall. They had a good selection, and the best part was that the items I was looking for were actually in stock. It made shopping a lot easier. I’d say it’s worth checking out if you’re looking for something specific.
evelyn_Scott95
April 28, 2026
"Big R Online is usually okay..."
Big R Online is usually okay, but I assumed it would run a little smoother. Some pages open quickly, then out of nowhere another page takes longer than I expected, so it feels a bit inconsistent.
I had a couple moments where the site froze or didn’t refresh the way I thought it would. Nothing that made me give up completely, but my quick take is that it works, just not as reliably as it probably should
Kathleen-landfried
April 26, 2026
"Gift card worked just fine"
I used the gift card and it worked fine, no issues at all. Redeemed it fast, really fast, and everything went through without any problems
EmilyGuynn
April 25, 2026
"Had everything I needed"
I was able to find all the specs I needed without any hassle, which was a relief. I was expecting to dig around forever, like when I lose my keys even though they’re usually just on the kitchen counter. But nope, the info was all there and easy to check...
hello_harry569
April 11, 2026
"Wish I hadn’t put off logging in"
I expected logging into my account on Big R Online to be a hassle, so I kind of put it off longer than I should have. Turns out, that was unnecessary because the login was quick, easy, and didn’t throw a bunch of random extra steps at me.

Once I was in, managing my account was just as simple. I could check my details and make changes without feeling lost, which made me regret waiting to take care of it. Overall, it was a smooth experience.
henrykey7087
March 29, 2026
"Easy to use, especially on my latest visit"
I just used bigronline.com recently to shop for a few things for the house, it was easy to get around. The menu made sense, and I didn’t have to spend much time digging through random pages to find the main sections I needed.
The search was decent for basic stuff, though a couple results weren’t exactly what I had typed in. The filters helped clean that up, so it wasn’t a big deal. Based on my most recent experience, I’d say it’s not perfect, but it’s a solid and convenient site to shop on.
bruce-Acuna
March 28, 2026
"The photos made the decision way easier"
I’m the type of person who likes to know what I’m getting before I order, so the photos really helped. They gave me a much better feel for it and saved me from having to guess.
HAMBY
March 18, 2026
"I ordered a firearm through Big R..."
I ordered a firearm through Big R Online, and from my side, the compliance part took a bit longer than I expected. They did ask for the proper FFL information, and everything seemed legit and handled correctly, but I didn’t get many updates while I was waiting. Customer service did respond when I reached out, though it wasn’t super quick. Overall, I wouldn’t say it was a bad experience, just kind of average. In my opinion, it would feel a lot smoother if they explained the process and timeline a little better upfront.
dustin.Amado
March 16, 2026
"Coupon worked, but it took a quick try or two"
I had to mess around with the promo code a little before it went through, but once it worked, it saved me a few bucks. if you’re already planning to buy something, it’s worth trying a coupon first. I wouldn’t go out of my way just for the discount, but in this case it was a nice little bonus.
TamikaGreene_50
March 13, 2026
"Had a warranty issue and Big R..."
Had a warranty issue and Big R pointed me over to the manufacturer quick. Took a few days to get everything sorted, but it wasn’t much of a hassle at all.
HOUGE
March 02, 2026
"I placed my order from my phone and..."
I placed my order from my phone and everything worked smoothly. The pages loaded without any issues, and checkout was quick and simple, which made it really convenient. The tracking info took a little while to show up, but overall it was an easy way to get my order done on the go
robert_Dudley98
February 22, 2026
"The return itself went through without much trouble…"
The return itself went through without much trouble, but the refund took way longer than I expected. Not sure why they make that part drag out so much, but it was a bit annoying waiting around for my money to come back.
john-Bryant
February 15, 2026
"A Surprisingly Smooth Delivery Saga"
I ordered from bigronline.com expecting the usual shipping suspense, but it turned out way better than I thought. The tracking was easy to follow, the package showed up faster than expected, and everything arrived in good shape. No drama, no mystery delays, no missing box crisis. From my experience, they were reliable...
John_mcdonald80
February 09, 2026
"I used their size guide before ordering..."
I used their size guide before ordering, mostly because I’ve guessed wrong before and didn’t feel like dealing with a return during my lunch break. It ended up being spot on and the fit came out just right. Ordering was simple, no weird back-and-forth or overthinking, and I’m happy with what I got...
robertaugenstein8778
January 30, 2026
"The quality was, disappointing. It…"
The quality was, disappointing. It might have just been the one I received, but it didn’t feel very well made to me
Lorena.westbrooks
December 29, 2025
"Super easy shopping trip"
My local Big R is great. The store is always clean, and the aisles are laid out in a way that actually makes sense. I can usually find what I need without wandering around forever, which is always a win. Nice, simple layout and just an easy place to shop.
JohnRobinson_46
December 25, 2025
"Just a quick warning for anyone…"
Just a quick warning for anyone unsure about ordering: in my case, everything was correct and it showed up exactly when they said it would. No surprises, no missing items, and no delays.
john-Navarro
December 23, 2025
"Pretty Fair Deal, Right?"
I thought it was worth it overall. The prices seemed fair to me, and I feel like I got good value for what I paid. Seems like a solid deal, doesn’t it?
kelly1984
December 19, 2025
"Nice idea, but the rewards don’t really feel worth it"
I like the idea of having a rewards program, and it’s nice to feel like you’re getting a little something back when you shop. But my points never seem to add up the way I expect, and when I reached out to support, they didn’t really give me a clear answer or fix anything. It’s ended up feeling like more hassle than it’s worth. The store itself is fine, and I’ve had good experiences otherwise, but the rewards program could definitely use some work

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